BPO & KPO

Back Office Management

Sourcing/verifying business details for the business experts and data verification of company names and contact information by researching company websites and further verification through direct phone calls to the company.

Customer Service

Telesales & Telemarketing

Product promotion

Service and assistance provided to our client’s customers before, during, and after a purchase of the client’s product or service through inbound and outbound multilingual call support.

Professional, helpful, and high-quality service that guarantees the best experience in every interaction to meet our customers' needs and to contribute to the improvement of satisfaction rates.

Partnering with clients to sell the client’s products directly to customers through telephone and marketing client’s products to generate sales lead by generating interest, providing product information and making appointments for sale conversion.

Reaching out to customers with the use of digital platforms to create product awareness resulting in sales generation.

LEAD GENERATION

Connect end Customers looking for services through various sources to appropriate business experts by providing the customer lead to the businesses.

Operational Excellence

• Industry veterans as leads managing teams and processes

• Seamless operations management with adherence to key metrics for each process

• Recruitment based on specific skill set mapping

• In-house training facility to enhance skills at regular intervals

• 24/7 operations with state-of-the-art delivery center

• Continuous process enhancements through innovation and automation.

Why work with Peprotek ?

Robust Quality Assurance

• An in-house quality team aligned to each process.

• Tailor made tools and measures to assess and ensure quality service at every customer contact

• Quality assurance monitoring process to institute exceptional quality levels and track agent's performance

• An exhaustive check of parameters such as Competence levels, Communication with customers, Call handling skills, Product or service knowledge and Overall professional conduct and performance.

Training & Development

• Our devotion to training produces a high-performing workforce. The training programs include:

  • Soft skills such as communication, customer service, and sales for agents to be industry ready

  • Process training specific to process and product and on-job training

  • Regular refresher and ongoing training to enhance skills and quality.

  • Competency training to ensure workforce development

Let's build your
FUTURE BUSINESS WITHOUT COMPROMISE.